Businesses have valuable assets to manage and mission critical systems to maintain. When there are issues with these assets, they generate alarms and raise alerts. A team is assigned to manage the alerts and incidents. Alerts need to be routed to the correct person, at the correct place to handle them in a timely manner. Business rules associated with these alerts are setup by the team manager. The dynamic alerts app is installed on the devices carried by on-duty personnel who are responsible to resolve the alerts. The app delivers such alerts to the team members. A corresponding account at alertdynamics service is required to receive and manage critical alerts.